TrustBills Care Advisor (German and English Speaking)

Hamburg - Flexible

Summary

Posted:
01. Juli 2019
Weekly hours:
40

Come and be part of our innovative team? Please check out the below to see if this role is suitable to you. If you feel this position is for you please get in touch as we would love to hear from you.

As a TrustBills Care Advisor you are the voice and face for TrustBills customers. You will be responsible for customer onboarding, online support, trade receivables verity and corresponding payments checks. You will handle various complex customer’s issues, which will require you to work closely with our marketing teams to ensure high customer satisfaction.

Key Qualifications

  • You have strong communication skills, including the ability to actively listen to the customer
  • You have excellent organisational/time management skills and you are able to discern priorities from urgencies and able to work under tight deadlines and pressure
  • You are detailed oriented and analytical; while also being able to look at the bigger
  • You are curious and self-motivated
  • You are target oriented
  • You can multitask
  • You are flexible - willing to take on additional tasks and assist in the execution of new projects
  • You are autonomous while little supervision
  • You can speak fluent German and English
  • Experience with trade finance or credit management would be a plus but is not a strict requirement

Description

TrustBills Care Advisors represent TrustBills as the company’s voices to the market. This team strengthens customers’ loyalty and belief in TrustBills as a whole by excellent customer communication and problem-solving.

Education & Experience

Experience in customer support

Benefits Working with TrustBills

  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Most modern technology and infrastructure stack
  • Highly competitive salary and bonus package
  • BVV pension plan
  • Relocation support

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